We’re all used to hearing about the Financial Ombudsman, but Auto Express are reporting that a new, free service has now been launched to help consumers resolve disputes between garages and manufacturers – and it’s the first of its kind in the industry.
According to Auto Express, ‘The Motor Ombudsman becomes the official automotive dispute resolution body, protecting car owners and holding to account businesses signed up to its Codes of Practice.
However, in order to use the service, the garage or dealer must be signed up to the Codes of Practice operated by The Motor Ombudsman’.
Auto Express also sets out how the new Motor Ombudsman can help buyers –
It’s all in one
This is the first time there will be a single independent body for motorists to take any grievances to.
It covers the lot
A huge 99 per cent of new cars sold in the UK will be eligible for referral to The Motor Ombudsman.
Simple cases could be resolved in just five days. Even complicated cases will take just a few weeks to sort.
It’s totally free
The service is completely free, potentially saving motorists thousands in legal fees to resolve cases.
If the consumer accepts an Ombudsman decision, the garage is obliged to stand by the ruling.
The full article can be found here –